Rates & Policies

General Sign Language Interpreting

Base Hourly Rate (Normal business hours 8:30 a.m. to 5:00 p.m. plus travel at the same rate)	$70.00
Night/Weekend Hourly Rate (Outside normal business hours 8:30 a.m. to 5:00 p.m. plus travel at the same rate)	$90.00
Last Minute Requests (Requests made with less than 2 business days notice, plus travel at the same rate)	$90.00
Em-Com Emergency (Two-hour minimum plus travel at the same rate.)	$180.00

 

Legal Interpreting

Base Hourly Rate (Normal business hours 8:30 a.m. to 5:00 p.m. plus travel at the same rate)	$75.00
Night/Weekend Hourly Rate (Outside normal business hours 8:30 a.m. to 5:00 p.m. plus travel at the same rate)	$100.00
Last Minute Requests (Requests made with less than 2 business days notice, plus travel at the same rate)	$100.00
Emergency (Two-hour minimum plus travel at the same rate.)	$180.00

 

Video Remote Interpreting

For information on how your business or organization can utilize Video Relay Interpreting to access affordable sign language interpreters, please contact Interpreting Services at (207) 386-5971 or interpreting@pinetreesociety.org.

Base Hourly Rate (One-hour minimum plus travel at same rate. No travel will be incurred if staff interpreter is available.)	$70.00
Night/Weekend Hourly Rate (Requests made with less than 2 business days notice plus travel at the same rate.)	$90.00
Last Minute Hourly Rate (Outside normal business hours 8:30 a.m. to 5:00 p.m. plus travel at the same rate)	$90.00
Em-Com Emergency (Two-hour minimum plus travel at the same rate.)	$180.00

 

Videotaped Sessions

Sessions that require interpreting for films, videos, etc. to be duplicated for multiple uses are negotiate on a case-by-case basis.  Please contact please contact Doug Newton at (207) 885-0536 or dnewton@pinetreesociety.org for more information.

Trainings

Trainings and Workshops Deaf Culture/Use of Sign Language Interpreters whether live, or using Video Relay Interpreting technology is negotiated on a case-by-case basis.  Please contact Doug Newton at (207) 885-0536 or dnewton@pinetreesociety.org for more information.

Policies

General

• Providers must request sign language interpreting services through the Interpreting Services scheduling office. We are unable to process requests made through the on-site interpreter.
• Assignment changes must be reported to the Interpreting Services scheduling office as soon as possible.
• Discounted rates may be negotiated for volume assignments and for not for profit agencies.

Fees/Billing

• Fees are charged for site time and travel time at the same rate.  Site time and travel time fees are based on a one hour site plus one hour travel time minimum. Assignments that go beyond the two hour minimum (one hour site plus one hour travel) are billed to the next quarter hour at the same rate. 
• “No shows” and assignments ending prior to the requested time are billed at the contracted amount including travel.

Cancellations

• There is a 2 business day cancellation policy; any request cancelled with less than 2 business days notice will be billed at the contracted request time plus travel.
• Assignments of four (4) to eight (8) hours cancelled with less than five (5) working days notice will be billed at the contracted rate and time.  Extended assignments of at least two (2) full business days or longer that are cancelled with less than 10 working days will be billed at the contracted rate and time or as negotiated at the time the request is made. Cancellations for assignments of less than four (4) hours received with less than 2 business days notice will be billed at the contracted amount.  Both situations include site time plus travel time.
• During an assignment, if the interpreter is dismissed prior to the end of the contracted time, the fee for the previously agreed upon time plus travel will be charged.
• Requestors must directly inform the Interpreting Services office of any cancellations.  We are unable to process cancellations made through an interpreter or the Deaf or hard of hearing clients.

Number of Interpreters

As a general rule, the number of interpreters referred will be agreed upon in advance by Interpreting Services Schedulers and the requestor based on the nature of the assignment. 

Interpreting Services standard practice is:

• One interpreter for requests of one hour or less depending on the situation.
• Two interpreters for requests requiring continuous interpreting for more than one hour or when the content is very dense.  Also, two interpreters are scheduled for formal and/or platform settings and certain legal assignments.
• Additional interpreters as needed for special needs (i.e. deaf-blind, large audience, varying communication needs, use of Native Language Consultant, etc.)

Billing Authorization Form

All new requestors must complete and return the "Billing Authorization Form" . (Simply click on the link to download the PDF. The form is also available in the upper right-hand column.)

To expedite the processing of your request, you may fax the completed form to our Scarborough office (Fax (207) 885.0076), attention Interpreting Services. It may also be mailed to:

Pine Tree Society
Interpreting Services
Nonesuch River Plaza
51 US Route 1, Suite G
Scarborough, Maine 04074

Please submit as soon as possible so that we may provide prompt attention to your request.  If you have any questions or if our staff can be of further assistance, please do not hesitate to contact us.